Avoid the spam folder!

When email invitations for satisfaction surveys are sent out, the restrictive criteria set by the email providers for receiving emails must be continuously taken into account (eg. Microsoft Outlook or Gmail from Google). The criteria that regulate when an email ends up in the spam folder change continuously.

We continuously follow up on current guidelines for successful sending of emails in relation to e.g. Domain Authentication, DKIM Set-up, design of emails, etc. We use ZOHO Survey when we send out surveys, and they are an international well-reputed and well-tested supplier that follows all guidelines for successful delivery of emails.

It cannot be ruled out that some (few) emails may end up in the spam folder when a satisfaction survey is sent out. It is therefore recommended that a recipient look in the spam folder if the satisfaction survey has not been received. If an email that has ended up in the spam folder is subsequently marked as “Not spam”, the problem should not occur again.

In the case of employee satisfaction surveys, which are simultaneously sent to many respondents in the same company, the setting of a company’s firewall can in some cases present additional challenges in relation to avoiding emails in the spam folder.

This can often be solved by whitelisting the domain we send from in relation to the company’s firewall. We use the domain zohosurvey.com when we send emails related to questionnaires.

In some cases, it may be necessary to whitelist the following IP addresses (from which we send) in relation to the company’s firewall:

ip4:199.255.192.0/22 ip4:199.127.232.0/22 ip4:54.240.0.0/18 ip4:69.169.224.0/20 ip4:23.249.208.0/20 ip4:23.251.224.0/19 ip4:76.223.176.0/20 ip4:54.240.64.0/19